A: 128GB Standard: Mobile phone (128GB ROM) + All accessories
B: 128GB Add Charger: 128GB Standard+ wireless charger
C: 256GB Standard: Mobile phone (256GB ROM) + All accessories
D: 256GB Add Charger: 256GB Standard+ wireless charger
1* original Samsung Galaxy Note 20 Ultra 5G mobile phone(unlocked)
1* data cable
1* AKG earphone
1* USB Connector(USB Type-C)
1* manual book
1* Ejection Pin
1* Protect case gift
1* Protect screen film gift
Kindly Note: this phone is Global vesion N986B , support 1 SIM+eSIM and Multi-langauges.
When you place order,pls read carefully. thank you!
(1)About Update: about samsung mobile phone, “U” version CAN NOTE support OTA update, but you can update it from samsung officila website. and we often send “U1” version to customers, because it is support update. if you have any special request, pls remake when you place order;
(2)About Language: “U” and “U1” and “N”version maybe just only have Deutsch, English, Spanish, French, Italian, Portuguese, Chinese,Japanese, Korean options, but you can add your languages by yourself. if you do not know how to do it, pls contact us to get vedio for adding languages;
(3)About Language: “U” and “U1” and “N”version just only support these langauges completely: Deutsch, English, Spanish, French, Italian, Portuguese, Chinese, Korean.Vietnamese. some other languages such as Russian, Polish, Hebrew, Arabic,etc. just support partial in this phone, even you set your lanaguages correctly. it will show you about 50% English Menus (maybe more than 50%, it is depend on different langauges);
(4)About Waterproof: our product is high quality refurbished mobile phone, the phone DOES NOT support waterproof function, any waterproof test will be considered as man-made, we DO NOTaccept dispute or refund & return about waterproof test (include return break phone for buyer’s test reason);
(5)About Internal Storage: the internal storage maybe less than Specification, for example, if your phone support 32GB ROM, but only 25GB-28GB can be used, it is normal because this phone installed many APPs and built-in systems;
(6)About Battery: Battery capacity of the phone maybe less than standard, normally it would be around 90% more or less. we DO NOT accept any test result from third party APPlication;
(7)About Test: about phone function, we do not accept any dispute for test result from third partly APPlication, for example: phone info, IMEI info, Hardware test, and so on.
(8)About Repair: During you use this phone, if you met any problem, pls contact us in time,make vedio and photo and show us problem. we will try our best to help you. pls DO NOT open this phone by yourself or any repair store. any unauthorized disassembly or reparir without our permission will be considered as man-made problem. we will not afford any cost;
Have a good shopping. thank you for your trust!!
Q: what’s the DH remote fee?
A:After buyer choose DHL shipping way,we will check your address,some city will be remote area for DHL, Remote city needs to pay for extra 46-50USD shipping cost. pls know that this remote cost is charged by DHL, not our seller, we will talk with you how to pay for this cost. and if you want to check remote area, pls click here:DHL Remote Check
Q: Who pay for the tax?
A: All shippment may need to pay for customs tax. pls notice the buyer should be responsable for the tax and good clearance, thank you!
Q: What’s the Aliexpress standard shipping?
A: Aliexpress standard shipping is a logistic service offered by Alibaba logistic provider “CaiNiao”. This service covers the shippment from China to worldwide. The parcel will be delivered by shipping companies like Singapore post,Sweden post,Spanish post,etc. shipping company is choosed by systems–automatically assigned by the system. we can not choose the shipping company.
Q: what frenqency the phone support?
A:in our specification,you can find the frequency which the model support, and you need to know your own operator’s frequency. Only both frequency match, you can use the phone properly, you can visit web to check your operator.
Q: what kind charger inside the parcel?
A:Most phone will have original China type charger(same as USA),we will provide suitable adaptor, which should be applicable in your country, according to our knowledge
Q: how long the warranty?
A:we offer 6 months warranty (not include the screen broken by buyer themselves,or use the phone incorrectly,etc.), we can refund or replace phone after you get phone within15 days (if the phone has problem), or we just can give warranty if you use the phone more than 15 days, pls notice!
Q: How to leave feedback?
A:If you are satisfy with us and our product, please give 5 stars and leave good review , we will offer some discount or gifts for your new order. and promise extra half a year warranty.If you have any problem with product,delivery,service, etc, please contact us in time, we will response in 24 hours, please not open dispute directly. thank you!
if you leave 5 stars and positive feedback within 3 days after you get parcel, we will add more 3 months warranty;
Due to the price is changes everyday in our market, so we will not refund the price difference. pls understand, thank you!
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We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
- Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.