SMLRO S11PLUS Adult Electric Fat Bike 1000W 48V 13AH 40KM/H Folding E-Bike 26 Inch Wheel 21 Speed Mountain Bicycle Offroad Ebike

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Estimated Delivery Date: Wednesday, December 15

Due to high demand, please allow at least 2-4 weeks for delivery.

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Your tracking number will be sent to you after 3-5 processing days.

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Product Details

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Q1:Do buyers need to pay customs duties?

A1:For EU countries/United States/Canada/Russia/Korea/United Kingdom, we provide free shipping and tax-free, just pay according to the price on the webpage, and the package will be delivered to your doorstep. There is no additional cost, please rest assured to place an order.

Q2:How long is the delivery time?

A2:The delivery time is about 30-60 days. Due to the uncertain factors of logistics and transportation, the delivery time may be prolonged.

Q3:What should I do if the product I got is damaged?

A3: If you receive a damaged or scratched product, please contact us in time and we will provide you with repair tools or new parts.

Category: Electric fat tire bike

Model: S11F PLUS

Colors: black/green, black/red, black/blue, black/yellow

Frame: 6061 aluminum alloy, full suspension foldable frame

Front fork: SMLRO aluminum alloy suspension fork, lockout

Rear shock: Four linkage shock

Driving mode: Pure electric(5 shifts), Electric assist(5 shifts), Pure human riding

Battery: Removable lithium-ion battery

Capacity:10Ah/13Ah

Range on pure electric mode: 10Ah 30 km/13Ah 40 km

Range on electric assist mode: 10Ah 70 km/13Ah 80 km

Charging methods: Charge directly or take the battery out for charging

Charger: Local standard input 100~240V AC, output 54.6V 2A, overvoltage, overcurrent, short circuit protection

Charging time: 6-7 Hours

Motor: Rear drive 1000W high speed, brushless, geared hub motor

Controller: Intelligent sine wave integrated IC control chip

Meter: LCD display control instrument

Cruise control: 4 levels cruise control

Accelerator: Rotatable throttle grip/Pedal assist

Headlight & Horn:Integrated LED headlight & horn

Gears: 21 speed

Shifter lever: Shimano SL-TX50-7R

Rear derailleur: Shimano RD-TZ500

Cassette: Shimano MF-TZ500

Crankset: Prowheel aluminum alloy

Chain: E-bike optimized

Front hub: Quick release aluminum alloy hub

Rims: Aluminum alloy

Tires: 26*4.0″ fat tires

Brake levers: Aluminum alloy, cut off the power to the motor when braking

Brakes: Mechanical disc brakes

Handlebar: Aluminum alloy for fat bike

Saddle: Body geometry comfortable sponge saddle

Seat post: Aluminum alloy

Pedals: Aluminum alloy pedals

Accessories: Kickstand, fenders, tools

Max load:150 kg

Net weight: 27 kg



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  • Over 37,000 happy customers worldwide
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We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.

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  • 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.
Shipping & Payment

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of deidouss (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://deidouss.ca

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

FAQs

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@deidouss.ca

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@deidouss.ca

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